No.8 Technical Support Engineer to work alongside the No.8 Technical Manager to provide high-performance operations support in our Soho Facilities.

This position focuses on troubleshooting, diagnoses, documenting, and resolving technical issues surrounding Autodesk Flame, Nuke and Maya in a Linux broadcast environment and pipeline support.

The role will suit a technical support engineer wanting to work in a modern, future facing and supportive creative environment.

What you will do:

• 1st, 2nd & 3rd calls for technical support across facility.
• Technical support for Autodesk Flame in a Linux broadcast environment
• Technical support and pipeline development for Nuke and Maya in a Linux broadcast environment
• Assist end-user expectations and systems issues using technical and client service skills.
• Install and configure software as well as troubleshoot and repair malfunctioning software in a Linux and MACOSX Environment.
• Help set up and upgrade computer systems in a networked environment with minimum end-user interruption.
• Properly integrate hardware devices with Linux and Macintosh systems.
• Manage break-fix expectations with staff and effectively communicate changes accordingly.
• Troubleshoot and repair or arrange for repair of defective equipment.
• Effectively communicate the status of issues and projects in progress to concerned parties on a timely basis.
• Document and communicate system support issues with end-users, IT staff, and management.
• Perform special projects as needed.

What we're looking for:

• Experience in Autodesk Flame in a Linux broadcast environment
• Experience in pipeline development for Nuke and Maya in a Linux broadcast environment
• Experience with Baselight would be advantageous
• Experience with MACOSX based systems
• Understanding of technology and the role of the client in relation to the larger IT infrastructure.
• Remote user management experience helpful.
• Able to communicate in a professional and friendly manner with co-workers and customers.
• Excellent technical, verbal and written skills.
• Self-starter, energetic, strong organizational skills and ability to prioritize workload.
• Team player that strives to maximize team/department performance.
• Detail-oriented and be able to handle a variety of tasks in an efficient manner.
• Able to manage time effectively and prioritize based on production needs.
• Be part of the company culture